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FAQs
InComm Benefits Learning Center
Frequently Asked Questions
Using Your Account
Using Your Account
What are travel benefits?
What are the requirements to be reimbursed for travel expenses?
Do I have to provide proof of travel?
Can I add travel to any expense?
How do I add travel to an existing expense?
Can I add travel to a health expense I didn't use my InComm Benefits card to pay for?
What is the HSA Backup Account?
Eligible List
Eligible with Letter of Necessity
Ineligible List
How can I submit a claim?
How long does it take to process claims?
How can I receive a payment for my claim?
If I don't use my InComm Benefits card, how can I reimburse myself?
Why did I receive an email requesting documentation for an Incomm Benefits debit card purchase?
What type of documentation is acceptable for reimbursement or substantiation?
How do I send my documentation?
Whose expenses can I claim under my healthcare FSA?
What are eligible healthcare FSA expesnes?
What are eligible dependennt care FSA expenses?
How does the cash back feature work from my HSA card?
Am I required to redeem my cash back every month?
Why does cash back deposited into my HSA have to be a contribution and/or a credit?
If I leave my employer and continue to use my HSA, will I continue to earn cash back on purchases?
What if I've reached my contribution limit and have cash back to redeem?
What if I want to close my HSA account mid-month? Do I have to wait to redeem my earned cash back?
What percent cash back will I receive from my transactions?
What if I have a return? What happens to the cash back?
What is the maximum cash back I can earn annually?
Does my cash back apply to transactions paid from my HSA and my HSA Backup?
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